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Returns & Refunds
Not happy with your purchase? We make returns straightforward.
Return window
You can request a return within 7 days of delivery. Items must be unused, in their original condition and packaging, with all tags and accessories included.
How to return an item
- Contact us with your order number and the reason for the return.
- We'll confirm eligibility and share return instructions.
- Pack the item securely and send it back as instructed.
- Once we receive and inspect it, we'll process your refund.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days of us receiving the item. Your bank may take additional time to reflect the credit.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Items that can't be returned
- Items that have been used, washed or damaged after delivery.
- Products marked as final sale or non-returnable on the product page.
- Gift cards.
Damaged or wrong items
If you received a damaged, defective or incorrect item, contact us within 48 hours of delivery and we'll replace it or refund you in full, including shipping.
Free shipping on prepaid orders
Cash on delivery available
Easy returns within 7 days
The nayara Note